Return Policy

Eligible return requests

Contact us within 14 days after delivery. Consumer products must be unused, unopened, factory sealed and in their original condition. Approval is required before sending anything back.

Non-returnable items

• Opened or used nicotine products
• Products with a broken seal or altered packaging
• Final-sale, clearance or otherwise identified non-returnable items
• Items damaged after delivery through misuse or improper storage

Damaged, missing or incorrect shipments

Report visible damage, shortage or an incorrect item within 48 hours of delivery. Include the order number and clear photographs of the shipping carton, label and affected product.

Refunds

Approved refunds are returned to the original payment method after inspection. Original shipping charges are not refundable unless the return resulted from our error. Processing time may vary by payment provider.

Wholesale claims

Retail and distributor customers should report case-count discrepancies or transit damage within five business days. Trade returns require written authorization and may be subject to separate quote or invoice terms.